Accounts Receivable & Preventive Collections — High Automation

Industry

Distribution & Commerce

Company size

Small (20–50 employees)

Process to be automated

Overdue accounts monitoring and client collections management

Process description

The process includes daily review of accounts receivable status in the ERP, identifying invoices close to due date, sending preventive collection communications, logging payment commitments, escalating overdue cases to management, and generating weekly receivables reports. Currently handled manually by the collections analyst with support from the commercial manager.

ROI Automation, recommendation and costs

COP

currency $:

Nivel de Automatización	% Automatizable	Casos al Mes	Tiempo por Caso (horas)
High	75	60	0.5

Personas Involucradas	Nivel de Cargo Promedio	Average Monthly Salary	Real Company Cost with Benefits
3	Level 2 (Commercial Manager) + Level 4 (Senior Analyst)	5.500.000	8.432.000

Monthly Operational Cost	Annual Operational Cost	Estimated Monthly Savings
6.324.000	75.888.000	4.743.000

Estimated Annual Savings	Year 1 Investment	Net Benefit Year 1
56.916.000	10.228.950	46.687.050

Cumulative Net Benefit 3 Years	FTE Equivalente Liberado
140.469.150	1.5

Power in Numbers

456

ROI Year 1 (%)

2.2

Payback (months)

5.56

Cost/Benefit ratio

✅ AUTOMATE

Process with very high frequency (60 cases/month), clear escalation rules, and repetitive communications. Automating alerts, email sending, and commitment logging frees the commercial manager to focus on negotiation. 456% ROI in year one. The cash flow impact is often greater than the savings in hours.

Signs of inefficiency detected

• Analyst spends 50% of time just reviewing the receivables spreadsheet • Commercial manager involved in basic follow-ups • Clients receive late collection notices because the process doesn’t scale • No historical record of payment commitments

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