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Process automation case study using the ROI-FIRST approach
Internal Staff Training
Industry
Business Services / Outsourcing
Date
May 27, 2026
Recommendation
⚠️ DO NOT AUTOMATE (yet)
Time saved
From 2.5 to 1.9 business days per program
ROI Automation, recommendation and costs
COP
currency $:
Level of Automation | % Automation | Cases x Month | Time x Case (hours) |
|---|---|---|---|
Low | 25 | 2 | 20 |
Personas Involucradas | Nivel de Cargo Promedio | Average Monthly Salary | Real Company Cost with Benefits |
|---|---|---|---|
3 | Level 2 (Area Manager) + Level 3 (Coordinator) | 6.500.000 | 9.967.000 |
Monthly Operational Cost | Annual Operational Cost | Estimated Monthly Savings |
|---|---|---|
3.987.000 | 47.844.000 | 996.750 |
Estimated Annual Savings | Year 1 Investment | Net Benefit Year 1 |
|---|---|---|
11.961.000 | 10.228.950 | 1.732.050 |
Cumulative Net Benefit 3 Years | FTE Equivalente Liberado |
|---|---|
14.514.150 | 0.25 |
Power in Numbers
17
ROI Year 1 (%)
10.3
Payback (months)
1.17
Cost/Benefit ratio
⚠️ DO NOT AUTOMATE (yet)
Only 25% of the process is automatable (session scheduling, reminder sending, attendance tracking). Content design, facilitation, and impact evaluation require expert human judgment. The 17% ROI in year 1 does not justify the investment at this time. We recommend automating higher-return processes first and reassessing this one in 12 months.
Signs of inefficiency detected
• Schedule coordination via WhatsApp and email • Attendance recorded in Excel • Physical evaluations without automatic consolidation
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