Process automation case study using the ROI-FIRST approach
Technical Service Order Management
Industry
Manufacturing & Industry
Date
Jun 10, 2025
Recommendation
✅ AUTOMATE - TOP PRIORITY
Time saved
From 90 min to 20 min per order
ROI Automation, recommendation and costs
COP
currency $:
Level of Automation | % Automation | Cases x Month | Time x Case (hours) |
|---|---|---|---|
High | 78 | 80 | 1.5 |
Personas Involucradas | Nivel de Cargo Promedio | Average Monthly Salary | Real Company Cost with Benefits |
|---|---|---|---|
5 | Level 3 (Coordinator) + Level 5 (Technician/Junior Analyst) | 3.200.000 | 4.907.000 |
Monthly Operational Cost | Annual Operational Cost | Estimated Monthly Savings |
|---|---|---|
9.814.000 | 117.768.000 | 7.654.920 |
Estimated Annual Savings | Year 1 Investment | Net Benefit Year 1 |
|---|---|---|
91.859.040 | 10.228.950 | 81.630.090 |
Cumulative Net Benefit 3 Years | FTE Equivalente Liberado |
|---|---|
255.318.270 | 3.9 |
Power in Numbers
798
ROI Year 1 (%)
1.3
Payback (months)
8.98
Cost/Benefit ratio
✅ AUTOMATE - TOP PRIORITY
This process has the ideal profile for automation: high volume (80 cases/month), multiple people involved, clear assignment and follow-up rules, and no traceable records currently in place. The 798% ROI in year one and a 1.3-month payback make it the best candidate. Automation directly impacts client satisfaction and operational capacity.
Signs of inefficiency detected
• Technicians call the coordinator to find out their daily schedule
• Orders lost in emails or WhatsApp
• No real-time visibility into how many orders are open
• Billing is delayed because order closure is manual
• If the coordinator is absent, no one assigns correctly
• Materials used are not recorded consistently