Internal Staff Training — Low Automation

Industry

Business Services / Outsourcing

Company size

Medium (50–150 employees)

Process to be automated

Design and delivery of internal training programs

Process description

The process involves identifying training needs by area, designing custom content, coordinating with external instructors, scheduling sessions, delivering training, and evaluating results. Each program requires expert human judgment, content adaptation, and facilitation.

ROI Automation, recommendation and costs

COP

currency $:

Nivel de Automatización	% Automatizable	Casos al Mes	Tiempo por Caso (horas)
Low	25	2	20

Personas Involucradas	Nivel de Cargo Promedio	Average Monthly Salary	Real Company Cost with Benefits
3	Level 2 (Area Manager) + Level 3 (Coordinator)	6.500.000	9.967.000

Monthly Operational Cost	Annual Operational Cost	Estimated Monthly Savings
3.987.000	47.844.000	996.750

Estimated Annual Savings	Year 1 Investment	Net Benefit Year 1
11.961.000	10.228.950	1.732.050

Cumulative Net Benefit 3 Years	FTE Equivalente Liberado
14.514.150	0.25

Power in Numbers

ROI Year 1 (%)

10.3

Payback (months)

1.17

Cost/Benefit ratio

⚠️ DO NOT AUTOMATE (yet)

Only 25% of the process is automatable (session scheduling, reminder sending, attendance tracking). Content design, facilitation, and impact evaluation require expert human judgment. The 17% ROI in year 1 does not justify the investment at this time. We recommend automating higher-return processes first and reassessing this one in 12 months.

Signs of inefficiency detected

• Schedule coordination via WhatsApp and email • Attendance recorded in Excel • Physical evaluations without automatic consolidation

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